Privacy Policy

ftn111 ("we", "us", "our", or "the Platform") is committed to protecting and respecting the privacy of all individuals who access or use our online sports betting and live casino services at https://ftn111.cam. This Privacy Policy describes the personal data we collect from you, how that data is used, the legal grounds on which we rely for processing, and your rights in relation to your personal information.

This Privacy Policy applies to all users of the ftn111 Platform, including registered Account holders, visitors who browse the website without registering, and individuals who interact with our customer support team via Live Chat, WhatsApp, or email. It covers personal data collected through the Platform, via our payment processing channels, and through any customer service interactions.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy. By using the ftn111 Platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, you should discontinue use of the Platform immediately.

For the purposes of this Privacy Policy, the following terms have the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person — i.e., information from which a specific individual can directly or indirectly be identified, including by reference to name, identification number, location data, or online identifier.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure by transmission, dissemination, restriction, erasure, or destruction.
• "Data Controller" means ftn111, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third-party service provider that processes Personal Data on ftn111's behalf in accordance with this Privacy Policy and applicable data protection obligations.
• "User" or "You" means any individual who accesses, browses, registers on, or otherwise uses the ftn111 Platform.
• "KYC Data" means identity verification documentation submitted by Users as part of the Know Your Customer process, including copies of government-issued identification, proof of address, and related selfie verification images.
• "Cookies" means small text files placed on your device by the Platform to store information about your preferences, session state, and browsing behaviour for functionality and analytics purposes.

ftn111 collects Personal Data in the following categories, depending on how you interact with the Platform:

3.1 Registration and Account Data

• Full legal name and date of birth
• Residential address (including city and postcode — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya)
• Email address and mobile phone number
• Username and encrypted password
• Preferred language and currency (MYR/RM by default for Malaysian users)

3.2 Identity Verification (KYC) Data

• Copy of valid government-issued photo identification (Malaysian IC / MyKad, Passport, Driver's Licence)
• Proof of residential address (utility bill, bank statement — dated within three months)
• Selfie image holding the relevant identity document
• Any supplementary documentation requested during enhanced due diligence

3.3 Financial and Transaction Data

• Payment method details (bank account name, last four digits, e-wallet identifiers for methods such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, and FPX)
• Deposit and withdrawal transaction records including amounts, timestamps, and reference numbers
• Betting and gaming history including stakes, outcomes, and account balance movements
• Bonus and promotional claim history

3.4 Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Session duration, page interaction data, and navigation paths within the Platform
• Login timestamps and geographic location data (at country/city level where available)
• Cookie and tracking pixel data as described in Section 8

3.5 Communications Data

• Records of Live Chat, email, and WhatsApp communications with ftn111's customer support team
• Feedback, complaint submissions, and any voluntary information shared by you during support interactions

ftn111 collects Personal Data through the following channels and mechanisms:

• Direct submission: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, claiming bonuses, or contacting our support team.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar technologies when you access or interact with the Platform.
• Payment providers: Transaction confirmation data received from our integrated payment processing partners, including confirmation of successful deposits via Maybank, CIMB, FPX, DuitNow, and e-wallet providers.
• Third-party identity verification: Where ftn111 engages specialist KYC or identity verification service providers to validate the documents you submit, such providers may return verification status and risk scoring data to ftn111.
• Communications: Data you voluntarily share through Live Chat, email correspondence, or WhatsApp during customer support interactions.

ftn111 processes your Personal Data on one or more of the following legal bases, in accordance with applicable international data protection frameworks:

ftn111 uses the Personal Data we collect for the following purposes:

• Account management: Creating and maintaining your player account, authenticating your identity at login, and enabling access to all Platform services.
• KYC and age verification: Verifying that you are aged 21 or above and that you are who you claim to be, as required by our licensing obligations and responsible gambling commitments.
• Payment processing: Facilitating deposits and withdrawal transactions via your chosen Malaysian payment method, including Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, BTC, and USDT.
• Bet settlement and gaming: Recording, settling, and displaying your betting history, game results, and account balance in real time.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, account compromise, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Regulatory compliance: Fulfilling AML reporting obligations, responding to formal requests from licensing authorities or law enforcement, and maintaining records required under our international operating licence.
• Responsible gambling: Monitoring account activity for signs of problem gambling behaviour, applying responsible gambling tools where triggered, and enforcing self-exclusion or deposit limits as requested by you.
• Customer support: Responding to your enquiries, resolving complaints, and maintaining communication records for quality assurance and dispute resolution purposes.
• Platform improvement: Analysing aggregated usage data to improve the Platform's features, performance, stability, and user experience — including our sports betting interface for Liga Super Malaysia, EPL, and UFC markets.
• Marketing communications: Sending you promotional offers, bonus notifications, and product updates by email or in-platform notification — only where you have consented or where permitted under applicable law. You may opt out at any time.

ftn111 does not sell, rent, or trade your Personal Data to any third party for commercial or marketing purposes. We may share your Personal Data with third parties only in the following limited circumstances:

• Service providers and Data Processors: We engage trusted third-party service providers who process data on our behalf for specific functions — including payment processing, identity verification, fraud detection, cloud infrastructure, and customer support tooling. All such providers are subject to contractual data processing agreements and are prohibited from using your data for any purpose other than the specific service they provide to ftn111.
• Licensing and regulatory authorities: ftn111 may be required to disclose Personal Data to our international licensing authority or to competent regulatory bodies in response to lawful requests or investigations.
• Law enforcement: Where legally required or permitted, ftn111 may disclose Personal Data to law enforcement agencies, including in connection with anti-money laundering investigations, fraud prevention, or other criminal matters.
• Business transfers: In the event of a merger, acquisition, reorganisation, or sale of assets involving ftn111, your Personal Data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.
• With your consent: We may share your data with third parties where you have given us your explicit prior consent to do so.

ftn111 uses cookies and similar tracking technologies to operate the Platform effectively, enhance your user experience, and gather analytics on Platform usage. Cookies are small data files stored on your device when you visit the Platform.

The categories of cookies used by ftn111 are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These enable core features such as account login, session management, and transaction security. They cannot be disabled without affecting Platform functionality.
  • Session authentication tokens
  • CSRF protection cookies
  • Load-balancing cookies
• Functional Cookies: Store your preferences to personalise your experience, such as language settings, preferred currency (MYR), and odds format.
• Analytics Cookies: Collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and how errors occur. This data helps us improve Platform performance. These cookies require your consent where applicable law mandates it.
• Security Cookies: Used by our fraud detection systems to identify suspicious patterns of behaviour and protect your account from unauthorised access.

You may control non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain Platform features. For mobile users accessing ftn111 through a mobile browser, the same cookie management controls apply through your device's browser settings.

ftn111 retains your Personal Data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal, regulatory, or licensing obligations. The following general retention principles apply:

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents re-identification. Where you request erasure of your data (see Section 12), ftn111 will comply to the extent permitted by applicable legal and regulatory obligations.

ftn111 employs a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and the ftn111 Platform is protected by 256-bit SSL/TLS encryption. You can verify this by checking for the padlock icon in your browser's address bar when accessing https://ftn111.cam.
• Encryption at rest: Sensitive Personal Data — including KYC documents, passwords (stored as salted cryptographic hashes), and financial identifiers — is encrypted in our secure databases.
• Access controls: Access to Personal Data within ftn111's internal systems is restricted on a strict need-to-know basis, with role-based access controls and multi-factor authentication for staff accessing sensitive data systems.
• Regular security audits: ftn111 conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities in the Platform's infrastructure and data handling processes.
• Incident response: ftn111 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights, ftn111 will notify affected Users and relevant authorities within the timeframes required by applicable law.
• Segregated infrastructure: Player data and financial data are maintained on infrastructure logically segregated from ftn111's general operational systems.

As an internationally operated platform, ftn111 may transfer your Personal Data to servers and third-party service providers located outside of Malaysia. Such transfers may occur in connection with cloud hosting services, payment processing infrastructure, identity verification providers, and customer support tooling.

Where Personal Data is transferred internationally, ftn111 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements with service providers that incorporate equivalent data protection obligations. ftn111 does not transfer Personal Data to jurisdictions that do not provide an adequate level of protection without implementing supplementary protective measures.

Malaysian players should be aware that their Personal Data may be processed on servers located outside Malaysia. By using the ftn111 Platform, you consent to such international transfers as described in this Privacy Policy.

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your Personal Data held by ftn111:

• Right of Access: You may request a copy of the Personal Data ftn111 holds about you, along with information about how it is being processed. We will respond to such requests within 30 days.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update many Account details directly through your Account profile settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires its retention. Note that ftn111 is required to retain certain data for a minimum period under AML and licensing obligations — erasure requests cannot override these legal requirements.
• Right to Restriction of Processing: You may request that ftn111 restrict the processing of your Personal Data in certain circumstances — for example, while you contest the accuracy of the data or object to a particular processing activity.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that your Personal Data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your Personal Data where ftn111 relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the above rights, please contact ftn111's support team via Live Chat or by email at support@ftn111.cam. We may be required to verify your identity before processing your request. We will respond within 30 days of receipt. In complex cases, we may extend this period by a further 30 days with prior notice.

The ftn111 Platform is strictly intended for adults. The minimum age to register and use any ftn111 service is 21 years of age. ftn111 does not knowingly collect or process Personal Data from individuals under the age of 21.

All Account registrations are subject to mandatory KYC identity verification to confirm that the registrant meets the minimum age requirement. Where ftn111 identifies or is made aware that Personal Data has been collected from an individual under 21, we will take immediate steps to suspend the Account and securely delete all associated Personal Data.

If you are a parent or guardian and believe that a person under the age of 21 has registered on the ftn111 Platform without your knowledge or consent, please contact us immediately at support@ftn111.cam so we can take prompt corrective action.

The ftn111 Platform may contain references to third-party services such as payment providers and game content suppliers. Where interaction with such third-party services involves navigating away from the ftn111 Platform, your Personal Data processing will become subject to the privacy policies of those third-party operators.

ftn111 is not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of the ftn111 Platform.

ftn111 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or our Platform services. When material changes are made, we will notify registered users via the Platform's notification system or by email to your registered address, where practicable.

The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following any amendment constitutes your acknowledgement of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by ftn111, please contact us through any of the following channels. We are committed to responding promptly and transparently to all privacy-related enquiries.

• Email: support@ftn111.cam — please mark your email "Privacy Enquiry" or "Data Subject Request" in the subject line for expedited routing. Response within 1–2 business days for general enquiries; within 30 days for formal data subject rights requests.
• Live Chat: Available 24/7 via the ftn111 Platform. For sensitive data requests, we recommend following up by email to ensure a written record is maintained.
• WhatsApp: Available 24/7 for general support enquiries. For formal data subject rights requests, email is the preferred channel to ensure proper documentation.

Our support team is available in English, Bahasa Melayu, and Mandarin Chinese. When submitting a data subject rights request, please provide your registered Account username and a brief description of your request so we can process it efficiently.